Buy-Back & Lifetime Exchange

• Lifetime Exchange:

  If you choose to exchange your product, the value of the exchanged product after deductions towards making charges, taxes and discounts will be credited to your LGJ account and you can purchase any other product with the same. The value cannot be encashed.

• Lifetime Buy-Back:

  If you choose to return the product for buy-back, the buy-back value will be paid to you via online bank transfer within 07 business days of receipt of the product. Jewellery returned showing signs of alteration by anyone other than LGJ shall not be accepted for buy-back. Based on our quality inspection, we reserve the right to change the value of the product after giving a justification for the same.

• Determination of Value of Exchange or Buy-Back –

  Category	Exchange Value	Buyback Value
  Diamond Jewellery	100% of Gold value at current market value. 100% of diamond value at current market value as on exchange date.	100% of Gold value at current market value. 80% of diamond value at current market value as on buy back date.
  Loose Solitaires

• Note:

  • Loss of the original product certificate would result in a deduction of Rs. 1500.

  • Original Invoice and certificate must be produced for exchange / buyback.

  • LGJ products bought from stores other than LGJ will not be eligible for exchange / buyback.

  • Buyback is not applicable on Baguettes, Tapered and Choki diamonds.

  • Exchange & Buyback is not applicable on Polki, Pearl & Colored Stones.

  • In case of any discount given during the original purchase on the metal/ stone value, an equivalent amount will be deducted from the current market price on the date of buy back/exchange and then buy back/exchange value will be calculated.

  • Buyback of products are applicable for products that were purchased at a value of up to Rs.4,99,999/- .

• Shipping and Insurance

  The return shipping shall be borne by the customer. We will deduct Rs.1000/- or actual delivery charges – whichever is higher while determining the value.

• Changes in Policies

  LGJ reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.labgroenjewels.in. Any material changes made to the policies will be made along with a notification here that the policies have been updated.